Financial Customer Service Professional - Work From Home Opportunity
Company: Empower Retirement
Posted on: January 10, 2022
Grow your career with a growing organization
Whether they're helping people reach their long-term financial
goals or providing personal wealth management strategies, every
associate contributes to changing the lives of those we serve for
the better. When it comes to job satisfaction, that's hard to beat.
And from a personal satisfaction perspective, you'll enjoy the
freedom to support causes that matter to you and experience a truly
inclusive work environment. Your future starts now.
This position is responsible for answering incoming telephone
inquiries regarding retirement plans from participants, employers
and third party plan specialists.
We offer several upcoming training classes on the following
What you will do
Answer incoming telephone inquiries including, but not limited to,
requests for general account information, concerns related to
contributions and withdrawals, how to make changes to an account,
product information and tax questions. Complexity and scope of
questions based on level.
Assist participants through the navigation of the automated voice
response system as well as the Web Site.
Submits requests for research and follow-up if needed after the
initial call. - May be required to make outbound calls if
necessary. Expectation determined by level.
Review, comprehend and implement all new communication regarding
plan updates and changes.
Run disbursement quotes, respond to managerial feedback, and attend
meetings and training sessions.
In addition to answering caller inquiries, representatives will
provide callers with education regarding retirement readiness.
Consistent adherence to work schedule and punctuality required.
Overtime may be required.
What you will bring
Associate's Degree in Business or related field preferred.
With no degree, an additional one to two years directly related
experience is required
1 year of customer service experience, preferably in a financial
services related field.
FINRA fingerprinting required
What will set you apart
Must be available to work during the hours of 6am-10pm
#workfromhome #remote #remotework #customerservice #SIE #Series6
#series63 #callcenter #contactcenter
What we offer you
We offer an array of diverse and inclusive benefits regardless of
where you are in your career. We believe that providing our
employees with the means to lead healthy balanced lives results in
the best possible work performance.
Medical, dental, vision and life insurance
Retirement savings - 401(k) plan with generous company matching
contributions (up to 5%), financial advisory services, potential
company discretionary contribution, and a broad investment
Tuition reimbursement up to $5,250/year
Business-casual environment that includes the option to wear
Generous paid time off upon hire - including a paid time off
program plus nine paid company holidays and three floating holidays
each calendar year
Paid volunteer time - 16 hours per calendar year
Leave of absence programs - including paid parental leave, paid
short- and long-term disability, and Family and Medical Leave
Business Resource Groups (BRGs) - internal networks that rally
around common interest, experiences and identities such as race,
ethnicity, gender, ability, military status and sexual orientation.
BRGs play a vital role in educating and engaging our people and
advancing our business priorities.
The salary range below describes the minimum to maximum base salary
range for this position in the location listed. Non-sales positions
have the opportunity to participate in a bonus program. Sales
positions are eligible for sales incentives, and in some instances
a bonus plan, whereby total compensation may far exceed base salary
depending on individual performance. Actual compensation offered
may vary from posted hiring range based upon geographic location,
work experience, education, licensure requirements and/or skill
level and will be finalized at the time of offer.
Base Salary Range
$ 39,700.00-63,500.00 Location
CA Remote We are an equal opportunity employer with a commitment to
diversity. -All individuals, regardless of personal
characteristics, are encouraged to apply. -All qualified applicants
will receive consideration for employment without regard to age (40
and over), race, color, national origin, ancestry, sex, sexual
orientation, gender, gender identity, gender expression, marital
status, pregnancy, religion, physical or mental disability,
military or veteran status, genetic information, or any other
status protected by applicable state or local law.
Keywords: Empower Retirement, Glendale , Financial Customer Service Professional - Work From Home Opportunity, Accounting, Auditing , Glendale, Arizona
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