Manager, Bank Business Operations - Fraud
Company: USAA
Location: Phoenix
Posted on: May 9, 2024
Job Description:
Why USAA? Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all our employees served in our nation's military, but we all
share in the mission to give back to those who did. We're working
as one to build a great experience and make a real impact for our
members.
We believe in our core values of honesty, integrity, loyalty, and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!
As a dedicated Manager of Bank Business Operations, you will
directly manage a group of non-member contact employees and/or
resources that provide support for Bank Business Operations
(Deposit Operations, Card Services, Cash Management, Loan
Servicing, and other Bank Products) through fulfillment of a
variety of Banking functions that help the business meet set goals
and objectives. Proactively identifies, develops, recommends, and
implements improvements to products, processes, and delivery of
service. Organizes and leads the execution of operational and
strategic business plans.
We offer a flexible work environment that requires an individual to
be in the office 4 days per week. This position can be based in one
of the following locations: San Antonio, TX, Phoenix, AZ,
Charlotte, NC, or Tampa, FL.
Relocation assistance is not available for this position.
This position can work remotely in the continental U.S. with
occasional business travel. The Opportunity
- Leads team responsible for applying business operations
knowledge to understand and identify customer gaps in performance;
improves the information to develop, modify, and re-engineer
customer specific process program plans in alignment with business
results and enterprise strategy to achieve the level of desired
performance.
- Identifies, influences and/or drives opportunities for process
improvements and serves as a subject matter expert in providing
guidance in the development, evaluation, and implementation of
system enhancements or process improvements.
- Responsible for ensuring operational changes/process
improvements stay in sync with all federal, state, local laws, and
internal Bank policies.
- Interacts with cross-functional product stakeholders to deliver
and increase efficiency and effectiveness to meet the production
unit's key performance and risk indicators.
- Ensures team is using reporting, data, and analytics to measure
process and project performance, adjust services and operational
activities, and inform key stakeholders of the results.
- Fosters proactive communication between business/enterprise
processes and support team to improve delivery, value, and
integration of change management into business/enterprise
processes.
- Performs people management functions including team building,
project/workload assignment, training, monitoring of work activity,
performance evaluation and systems data entry.
- Ensures risks associated with business activities are
effectively identified, measured, supervised, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's degree; OR 4 years of related experience (in
addition to the minimum years of experience required) may be
substituted in lieu of degree.
- 6 years of experience in a retail bank environment accountable
for non-member or non-customer contact operations, processes,
vendor relationships, contracts, or initiatives
- 2 years of direct team lead, supervisory or management
experience
- Demonstrated experience organizing and leading the execution of
strategic business plans and/or and risk management
initiatives.
- Advanced knowledge of current standard methodologies in banking
operational functions
- Experience in program/project or supplier management, process
improvement, or business analysisWhat sets you apart:
- US military experience through military service or a military
spouse/domestic partner
- Professional experience within Fraud Operations, understanding
of regulatory impacts on Fraud
- Experience within Agile Methodologies and Program/Project
Management requirements
- Extensive understand of process and procedure management,
project management, and/or project work
- Proven ability to quickly understand complex topics and speak
to newly acquired information succinctly.The above description
reflects the details considered necessary to describe the principal
functions of the job and should not be construed as a detailed
description of all the work requirements that may be performed in
the job.What we offer:Compensation: USAA has an effective process
for assessing market data and establishing ranges to ensure we
remain competitive. You are paid within the salary range based on
your experience and market data of the position. The actual salary
for this role may vary by location. The salary range for this
position is: $81,770 - $147,190.Employees may be eligible for pay
incentives based on overall corporate and individual performance
and at the discretion of the USAA Board of Directors.Benefits: At
USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.For more details on our outstanding benefits, please visit
our benefits page on Applications for this position are accepted on
an ongoing basis, this posting will remain open until the position
is filled. Thus, interested candidates are encouraged to apply the
same day they view this posting. USAA is an Equal Opportunity
Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran.
Keywords: USAA, Glendale , Manager, Bank Business Operations - Fraud, Executive , Phoenix, Arizona
Didn't find what you're looking for? Search again!
Loading more jobs...