Sr Lead Program Manager - Federal
Company: Lumen Inc
Location: Phoenix
Posted on: April 28, 2024
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Job Description:
About Lumen
Lumen connects the world. We are igniting business growth by
connecting people, data and applications - quickly, securely, and
effortlessly. Together, we are building a culture and company from
the people up - committed to teamwork, trust and transparency.
People power progress.
Lumen's commitment to workplace inclusion and employee support
shines bright. We've made the Newsweek 2024 Greatest Workplaces for
Diversity list and achieved a perfect score of 100 on the Human
Rights Campaign Corporate Equality Index (CEI) for the fifth
consecutive year. Plus, we're the top employer in the
communications and telecom industry, ranking 12th overall across
all industries in The American Opportunity Index.
We're looking for top-tier talent and offer the flexibility you
need to thrive and deliver lasting impact. Join us as we digitally
connect the world and shape the future.
The Role
The Sr. Lead Program Manager will oversee and manage the lifecycle
delivery and support of services and products provided under state
contracts. This may include but it is not limited to NG911, IT,
Cloud, Security, Voice and Data Services. The Program Manager will
work with the Lumen ecosystem to ensure products and services
provided to government customers comply to the terms of the
contracts, especially SLAs.
The Main Responsibilities
--- Leads cross functional teams to develop, plan and deliver
telecom, security, cloud, IT and NG911 solutions
--- Reviews RFPs and understands government contracts
--- Works with the account team to gather and assess customer
requirements
--- Negotiates with third party vendors to ensure their products
and services satisfies state requirements, technology needs, and
SLAs/remedies
--- Develops project plans that define schedules, funding, staffing
requirements, risks, and management approach to achieve
program/project goals
--- Presents and reviews project management plans with government
clients
--- Manages customer requirements and expectations
--- Manages client service review meetings covering performance
reports, service level agreements, process improvements, quality,
and other reporting metrics and KPIs as required
--- Assess and takes action to ensure SLAs meet contract
requirements
--- Ensures that systems, processes, and methodologies are followed
to sure effective monitoring, control, and support of service
delivery
--- Identifies areas of process and system improvement driven by
data and reporting
--- Provides accurate weekly, monthly and quarterly reports on
accounts and escalates major or critical issues to management
What We Look For in a Candidate
--- Bachelor's Degree in Engineering, Science, or project or
program management along with 7 to 10 years of experience in the
telecommunications industry
--- 7+ years' direct customer management experience with
increasingly responsibilities with an emphasis on technical
capabilities preferred
--- Self-starter
--- Experience in leading and managing schedule and tasks of
cross-functional teams and implementing multiple strategic, complex
projects with successful results
--- Must be articulate and willing to present status and reports to
customers
--- Experience in defining and documenting processes, and driving
continuous improvement
--- PMP Certification desired
--- ITIL Certification desired
--- Proficient with Microsoft Project, Excel, Visio, PowerPoint and
Word
Compensation
The starting salary for this role differs based on the employee's
primary work location. Employees typically do not start at the top
of the range, though compensation depends on each individual's
qualifications.
Location Based Pay Ranges
$94420 - $125890 in these states: AR, ID, KY, LA, ME, MS, NE, SC,
and SD.
$99390 - $132510 in these states: AZ, AL, FL, GA, IN, IA, KS, MO,
MT, NM, ND, OH, OK, PA, TN, UT, VT, WV, WI, and WY.
$104360 - $139140 in these states: CO, HI, MI, MN, NV, NH, NC, OR,
and RI.
$109330 - $145770 in these states: AK, CA, CT, DE, DC, IL, MD, MA,
NJ, NY, TX, VA, and WA.
As with the pay range variety that's based on the region of a
country, specific offers are determined by various factors such as
experience, education, skills, certifications and other business
needs.
Requisition #: 333187
Background Screening
If you are selected for a position, there will be a background
screen, which may include checks for criminal records and/or motor
vehicle reports and/or drug screening, depending on the position
requirements. For more information on these checks, please refer to
the Post Offer section of our FAQ page
(https://jobs.lumen.com/global/en/faq) . Job-related concerns
identified during the background screening may disqualify you from
the new position or your current role. Background results will be
evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will
consider for employment qualified applicants with arrest and
conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, veteran status, disability, genetic
characteristic or information, age, gender, sexual orientation,
gender identity, gender expression, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
Disclaimer
The job responsibilities described above indicate the general
nature and level of work performed by employees within this
classification. It is not intended to include a comprehensive
inventory of all duties and responsibilities for this job. Job
duties and responsibilities are subject to change based on evolving
business needs and conditions.
Salary Range
Salary Min :
94420
Salary Max :
145770
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here.
(https://jobs.lumen.com/global/en/compensation-information) We're
able to answer any additional questions you may have as you move
through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
(https://centurylinkbenefits.com)
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
provisions.
Application Deadline
04/29/2024
Keywords: Lumen Inc, Glendale , Sr Lead Program Manager - Federal, Executive , Phoenix, Arizona
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