Patient Navigator
Company: Comprehensive Community Health Centers Inc.
Location: Glendale
Posted on: May 4, 2024
Job Description:
Description:PATIENT NAVIGATOR JOB SUMMARY Patient Navigators
work closely with patients, develop trust and support patients
while they learn to self-navigate their health information online.
Patient Navigator will be responsible for directing patients to
resources and manage information. PATIENT NAVIGATOR ESSENTIAL
DUTIES AND RESPONSIBILITIES Patient Portal - MU 1&2
- Assist patients with electronic access to their health
information online and on demand
- Run daily reports using computer systems to track patients they
have assisted
- Assist patients with the initial log in process and provide
overview of the portal features
- Train patients on how to send messages to the clinics
- Assist patients over the phone who may have issues navigating
through the portal
- Deactivate portal account (patient turns 12 years old) New
Patient Coordination
- Make phone call according to a defined protocol to all new
patient to address the following items:
- Welcome patient and confirm appointment
- Provide appropriate directions / parking instructions
- Insurance questions
- Instruct to bring appropriate paperwork to the first visit
- Greet new patients and present new patient educational
materials, introducing all services offered at CCHC
- Schedule patients for a dental or optometry initial visit if
patient has never had a dental or eye exam (depending on coverage
or can pay for service out of pocket)
- Assist patients to complete registration forms and enrollment
in Family PACT or hand them over to Covered CA coordinator
- Capture referral source - how did they hear about CCHC, why did
they choose CCHC for their care
- This data can be used to strengthen marketing/outreach efforts
in the community and help direct efforts to develop partnerships
with the private sector or nonprofits/community organizations
- Call patients after their initial visit to inquire on their
satisfaction and remind them of their next appointment. Log new
patient complaints and look for trends and recommend solutions
Existing Patient Coordination
- Collect Patient Satisfaction Surveys
- Ensure waiting room, triage, exam rooms and MA work areas are
stockpiled with appropriate health education and marketing
materials Outreach
- Call and send welcome packets to new HMO patients assigned to
our PCP
- Processing PIP applications for patients Requirements:PATIENT
NAVIGATOR EDUCATION AND EXPERIENCE
- High school diploma or equivalent; Associate Degree
preferred
- Computer Literate with competency in Microsoft Office; Web
Online skills --- Prior experience with HIPAA regulations
preferred.
- 2 years experience in Customer Service required preferably in
Medical Field
- Bilingual in Armenian, Russian, or Spanish requiredPATIENT
NAVIGATOR PAY RATE: $17- $19 hourlyPATIENT NAVIGATOR BENEFITS:
- Medical, Dental and Vision - 100% paid by Employer
- Life Insurance and Accidental Dismemberment - 100% paid by
Employer
- Paid Holidays
- Paid Time Off
- 401K
- 401K Matching
- Flexible Spending Account
- Fringe
- Supplemental Insurance to the first visitCompensation details:
17-19 Hourly Wage
PI07a04c0fa16e-8930
Keywords: Comprehensive Community Health Centers Inc., Glendale , Patient Navigator, Other , Glendale, Arizona
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